YOU LEAD. WE'LL FOLLOW.

FAQ/Help


How do I enter my driving time to where I plan to start my activity?

When you start creating your plan, you enter your starting point and how long it takes you to get there. If it takes you an hour to drive to the trailhead where you start your climb, for example, the trailhead is your starting point and you would enter 1 hour as the time it takes you to get there.

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What if my plans are so crazy I could arrive at my destination any time within a few days?

The smart thing is to rethink your plan. OK, not really. Just build that extra time into the overall duration of your plan.

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When it says notification delay, what the heck does that mean?

That's simply the time between when you indicated you'd be back and when we at iNeverSolo send a message out to you that your plan time has elapsed and you, if indeed you are back, should log-on and close your plan. If you don't respond, the next message goes to your designated contacts. We don't want to worry them excessively.

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What if I don't know my contacts' email address or phone number?

Well, we can't very well contact them to let them know you're missing, now can we? Always be sure you enter your contact's info accurately, so that they'll get the messages that you've headed out, that you're back safe, or, heaven forbid, that something might be wrong.

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What the heck is a "waypoint"?

A waypoint is a just a fancy name for any landmark or other obvious feature along your planned route. It might be a bridge or a distinct rock formation or a river. It helps those who might need to come look for you know that they are on the right track.

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What if I don't know any "waypoints" on my route?

Well, good luck then...Actually, the more info you can provide, the better. Waypoints are helpful to those who might be looking for you. Add them if you can; otherwise provide as much info as you can.

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What if I don't have any maps or other stuff to upload to show where I'm headed?

Provide as much information as you can. Maps or images are helpful, but if you don't have them be sure you use the description box to give as much information as you can, just in case someone needs to come find you. We don't want them getting lost too.

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What if I'm late returning and can't close my plan before a message goes out that I might be missing?

You're gonna owe someone a really fancy bottle of wine. As soon as you can you should be sure and email, text or even call your contacts to let them know you are safe. That way they won't worry or start divvying up your stuff.

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What is the difference between travel time and stoppage time?

Travel time is simply the time it takes for you to drive, fly, or however you transport yourself, to your activity's actual starting point. If, for example, you are starting your hike at a particular trailhead, your travel time is how long it takes you to get from your home or hotel or wherever to the trailhead. Stoppage time is just how long you are at that starting point – packing your pack, tying your shoes, hitting the head, finishing your coffee – before you actually start your hike.

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What if my activity is not listed?

While we've tried to cover as many activity types as possible, we probably missed a few. We're smart, just not Mensa smart. And we cleverly included the catch-all "Other" for just such situations. You can then use the description box to more specifically describe your particular "other" activity.

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What if I activate a plan and I'm not ready to go yet?

Time to get back in there and edit your plan. Log back in, end your plan, and then start it again when you are really ready to go. You can also modify the timing of any of your activity's specific segments. If, as an example, it's now going to just take you longer to get to your starting point, adjust that travel time accordingly.

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Can I reuse plans?

You bet. iNeverSolo smartly stores each of your plans. If you want to reuse one of your existing plans, just choose it from the list, review it to make sure everything is still accurate and, when you are ready to roll, click "start timer." You're off.

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What does the favorites selection do in the plan settings?

When you mark one of your plans as a "favorite," iNeverSolo moves it to the top of your list of plans. If for any reason, you decide you no longer "like" that plan, maybe it rained like crazy or you lost your favorite hat, just unmark it and it tumbles down the list. You'll feel much better.

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